Blockchain.com Review 2025

Blockchain.com info

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Blockchain.com Security

Blockchain.com enforces a multi-tiered verification process to enhance security and meet regulatory requirements:

• Silver Level: Allows basic trading with limited yearly withdrawal caps ($1,999 worth of cryptocurrency).
• Gold Level: Requires photo ID verification, enabling access to fiat deposits and withdrawals, higher withdrawal limits, and features like airdrops and interest accounts.
• Platinum Level: Demands additional information such as proof of income and address, granting withdrawal limits up to $5 million weekly.

Users are required to enable two-factor authentication to add an extra layer of security for login, withdrawals, and other sensitive account activities. 2FA can be configured via mobile apps like Google Authenticator or through SMS-based authentication.

In terms of the non-custodial wallets, each wallet is protected by a unique recovery phrase that enables users to restore their wallets if they lose access to their accounts. Data transmitted between the user and the platform is encrypted to prevent interception. Blockchain.com employs Secure Sockets Layer (SSL) technology to ensure safe connections for all transactions and communications.

Blockchain.com stores the vast majority of user assets (around 95%) in offline, geographically distributed cold wallets. This approach minimizes exposure to online threats, ensuring a robust layer of protection against potential hacks or breaches. The remaining 5% of funds are maintained in hot wallets to facilitate trading and withdrawals, balancing security with operational efficiency.

Users can set up anti-phishing codes to verify the authenticity of emails from Blockchain.com, as well as monitor and control active sessions from their account dashboard.

Similar to other exchanges, Blockchain.com has a bug bounty program. Blockchain.com invites ethical hackers and security researchers to identify and report vulnerabilities. The bug bounty program ensures that potential issues are addressed proactively.

While Blockchain.com has not experienced significant breaches, user reviews occasionally cite account access issues, often related to forgotten credentials or phishing attempts. The platform’s response has included enhancing user education on security best practices.

Fees

Blockchain.com uses a fee structure that varies based on the type of transaction and the services utilized. For trading fees, it uses a maker-taker fee for spot trading. The fees are tiered based on the user’s 30-day trading volume. Higher trading volumes have lower fees. 

For users engaging in margin trading, Blockchain charges a 0.02% rate for margin trading fees, and 0.02% per 4 hours for margin recurring fees. 

There are no deposit fees imposed by Blockchain.com, but there might be network fees depending on the network and crypto you deposit. There is a small withdrawal fee in addition to the network fee. For more information, check the official website of Blockchain.com

For fiat transactions, it depends on the region. 

Deposits:

• ACH (USD): Free (available to U.S. residents only)
• Wire Transfer (USD): Free
• SEPA (EUR): Free
• Open Banking (GBP): Free (available to U.K. residents only)
• Faster Payments (GBP): Free (available to U.K. residents only)

Withdrawals:

• ACH (USD): Free (minimum withdrawal: $10)
• Wire Transfer (USD): $10 fee (minimum withdrawal: $2,500)
• SEPA (EUR): €0.50 fee (minimum withdrawal: €5)
• Open Banking (GBP): £0.50 fee (minimum withdrawal: £5)
• Faster Payments (GBP): £0.50 fee (minimum withdrawal: £5)

There are also small fees when it comes to wallet services. These fees depend on the network fees as well as a small fee applied by Blockchain.com. This changes with every order and is transparently presented before the order is placed. 

Opening an Account and Trading

Opening an account and starting to trade on Blockchain.com is a straightforward process.

To create an account on Blockchain.com, start by visiting their website and navigating to the homepage. Click on the “Get Started” or “Sign Up” button located at the top-right corner of the page. Enter your email address and create a strong password that includes a mix of letters, numbers, and special characters for better security. 

Select your country of residence from the dropdown menu, agree to the terms of service and privacy policy, and then click “Create Account” to proceed. Blockchain.com will send a verification email to the address you provided. Open the email and click the verification link to confirm your email address.

Post-Sign Up Verification

For enhanced account security, it is recommended to set up two-factor authentication (2FA). You can enable 2FA via the security settings in your account dashboard, using either an authentication app like Google Authenticator or SMS-based codes. 

If you plan to access additional features like staking or fiat deposits or trade larger amounts, you may need to complete Know Your Customer (KYC) verification. This involves uploading a valid government-issued ID (e.g., passport or driver’s license) and proof of address. KYC verification typically takes 24–48 hours to process.

Funding Your Account

To fund your account with cryptocurrency, navigate to your account dashboard and select “Deposit.” Choose the cryptocurrency you wish to deposit, and Blockchain.com will generate a unique wallet address for that currency. Transfer funds to this wallet address from an external wallet or exchange. Deposits will be confirmed on the blockchain network and reflected in your account once verified. 

If you wish to deposit fiat currency, go to “Deposit Fiat” in your dashboard, select the desired currency (e.g., USD, EUR, GBP), and choose a supported payment method such as a bank transfer or debit card. Follow the on-screen instructions to complete the deposit, keeping in mind that some methods may require identity verification.

Trading on Blockchain.com

Once your account is funded, you can begin trading on Blockchain.com by accessing the trading interface through your account dashboard. Choose a cryptocurrency trading pair (e.g., BTC/USD, ETH/BTC) using the search bar or dropdown menu. Decide on the type of order you wish to place: a market order to trade immediately at the current price, a limit order to set a specific price, or a stop-limit order to limit potential losses. Enter the amount of cryptocurrency you want to trade, review the total including fees, and click “Place Order” to execute the transaction. You can monitor your trades through the “Open Orders” or “Order History” tabs, and completed trades will update your account balance.

To withdraw funds, go to the “Withdraw” section of your dashboard. For cryptocurrency, select the desired currency, enter the destination wallet address and amount, and confirm the transaction. Blockchain.com will deduct applicable network fees and process the withdrawal. If withdrawing fiat currency, choose “Withdraw Fiat,” select your currency and withdrawal method, and enter the amount to be withdrawn. Follow the provided instructions to complete the transaction, noting that withdrawal fees may apply and processing times will vary depending on the chosen method.

User Feedback

We have compiled a list of Blockchain.com reviews on various media from Blockchain.com users. Some of these reviews are positive, but the majority of the reviews suggest that there is a lot of room for improvement for the platform.

Positive Reviews

Ease of Use and Accessibility

Many users praised Blockchain.com for its user-friendly platform and straightforward navigation. One reviewer appreciated the smooth registration process and found the wallet secure for managing cryptocurrencies like Bitcoin.

Customer Support Success Stories

Several users had positive experiences with customer support. For example, issues like account recovery, ID verification, and email updates were resolved efficiently for some users, with special thanks to named support agents.

Security Measures

The platform’s focus on security, including private keys and non-custodial wallet features, was appreciated by users who felt their funds were safe. The intervention of Blockchain.com in a fraud case, where funds were temporarily held until the user’s account was secured, highlighted their proactive security measures.

Transaction Speed

Positive reviews noted that transfers and trades were generally fast, with some users finding the platform reliable for frequent transactions and secure wallet storage.

Negative Reviews

Verification and KYC Delays

A significant number of users expressed frustration over prolonged KYC verification times, with some accounts locked for weeks, preventing access to funds. This was a recurring issue for both new and long-standing users.

Customer Support Issues

While some users praised customer support, many others criticized it for being unresponsive or providing generic responses. Complaints about inconsistent communication and unresolved issues were common.

Scams and Fraudulent Activity

Several reviewers reported being targeted by scammers impersonating Blockchain.com representatives. Despite warnings from the platform, scammers exploiting the company’s name have caused trust issues among users.

Withholding Funds

Multiple users reported their funds being held without clear explanations. Some mentioned difficulties withdrawing fiat or cryptocurrencies due to system errors or restrictive policies, leading to dissatisfaction.

Platform Bugs and Errors

Bugs in the platform, such as errors in the withdrawal process or inconsistencies with trading features, were frequent complaints. These issues left users unable to complete transactions and questioned the platform’s reliability.

Some users acknowledged the benefits of Blockchain.com’s features, such as staking and passive income opportunities, but noted a lack of transparency in how yields are generated or the associated risks. While some users benefited from Blockchain.com’s intervention in fraudulent cases, others criticized the platform for not doing enough to address scams targeting its users. Last but not least, users who primarily utilized basic wallet services or smaller transactions tended to have fewer complaints and considered the platform adequate for their needs.

Blockchain.com Supported Currencies

Fiat availability depends on the country. For more information, check here.

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