Privacy Policy

Effective date: July 7, 2026
This Privacy Policy explains how Coincub Limited (“Coincub”, “we”, “us”, or “our”) collects, uses, shares, stores, and protects personal data when you use:
• coincub.com
• coincub.com/marketplace/
• data.coincub.com
This Privacy Policy applies to visitors, registered users, subscribers, buyers, sellers, and any other individuals whose personal data we process in connection with our Services.

1. Controller

Coincub Limited is the data controller for the personal data processed under this Privacy Policy, unless we tell you otherwise. Where we process data on behalf of another party, we will do so as a processor or service provider, as applicable.

2. Personal Data We Collect

We may collect the following categories of personal data:
• Identity data, such as name, username, profile details, and account identifiers.
• Contact data, such as email address, phone number, billing address, and correspondence details.
• Transaction data, such as purchase history, subscription details, order records, and payment-related metadata.
• Technical data, such as IP address, device identifiers, browser type, operating system, and log data.
• Usage data, such as pages viewed, time spent, click paths, search queries, and feature interactions.
• Marketplace data, such as listings created, seller profile information, ratings, messages, and dispute records.
• Data Services usage data, such as API keys, request logs, access history, and download records.
• Communication data, such as support requests, feedback, newsletter subscriptions, and survey responses.
• Marketing data, such as preferences, subscription status, and interactions with our marketing materials.
• Any other information you choose to send to us.

3. How We Collect Data

We collect personal data:
• Directly from you when you create an account, contact us, buy a product, subscribe, post a listing, or otherwise interact with the Services.
• Automatically when you browse or use the Services through cookies, analytics tools, server logs, and similar technologies.
• From third parties such as payment providers, analytics providers, hosting providers, marketplace partners, identity verification services, and other users where relevant and lawful.

4. Purposes of Processing

We use personal data to:
• Provide, operate, secure, and improve the Services.
• Create and manage accounts, subscriptions, listings, and transactions.
• Process payments, invoices, refunds, and account administration.
• Deliver Data Services, dashboards, APIs, and downloads.
• Moderate content, investigate abuse, and enforce our Terms.
• Provide support, respond to enquiries, and handle complaints.
• Send service messages, administrative notices, and, where permitted, marketing communications.
• Analyse usage, improve performance, and develop new features.
• Maintain legal, tax, accounting, and regulatory records.
• Prevent fraud, abuse, and unlawful activity.
• Comply with legal obligations and protect our rights and the rights of others.

Specifically, we use the following providers

AWS provides hosting services.
Cloudflare offers security measures like firewalls and DDoS protection.
Google Analytics tracks website usage behavior.

5. Legal Bases for Processing

Where GDPR applies, we rely on one or more of the following legal bases:
• Consent, for example for optional marketing or certain cookies.
• Performance of a contract, for example to provide subscriptions, marketplace access, or Data Services.
• Legitimate interests, for example to secure our Services, analyse usage, prevent abuse, and improve our offerings.
• Legal obligation, for example to comply with tax, accounting, consumer, or regulatory requirements.
• Vital interests or public interest, where applicable and lawful.

6. Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, understand usage, support security, and measure performance.
Where required by law, we will ask for your consent before placing non-essential cookies. You can manage cookies through your browser settings or via our cookie banner or preference tools, if available.

7. Sharing Personal Data

We may share personal data with:
• Hosting, infrastructure, CDN, security, and cloud providers.
• Analytics, monitoring, and performance providers.
• Payment processors and financial service providers like PayPal, Stripe or banking institutions.
• Marketplace participants, where necessary to facilitate a transaction or communication.
• Data and technology vendors that help operate the Services.
• Professional advisers such as lawyers, accountants, and auditors.
• Regulatory, governmental, law enforcement, or other authorities where required by law.
• Buyers, sellers, or counterparties where disclosure is necessary to complete or administer a transaction.
We do not sell personal data in the ordinary sense of the term.

8. International Transfers

Because our service providers or counterparties may be located outside the European Economic Area, your personal data may be transferred internationally.
Where required, we use appropriate safeguards, such as European Commission Standard Contractual Clauses and supplementary measures.

9. Data Retention

We keep personal data only for as long as necessary for the purposes set out in this Privacy Policy, unless a longer period is required or permitted by law.
Retention periods vary depending on the type of data and purpose. For example, we may retain account, transaction, tax, and support records for legal and operational reasons, and we may retain analytics data for performance and security purposes for a limited period.
When personal data is no longer needed, we delete, anonymize, or securely archive it where appropriate.

10. Security

We use appropriate technical and organizational measures designed to protect personal data against accidental loss, misuse, unauthorized access, disclosure, alteration, or destruction.
No online service is completely secure, and transmission of information over the internet always involves some risk.

11. Your Rights

Depending on your location and the law that applies to you, you may have the right to:
• Access your personal data.
• Rectify inaccurate or incomplete data.
• Erase your personal data.
• Restrict or object to processing.
• Withdraw consent where processing is based on consent.
• Receive a copy of your data in a portable format.
• Lodge a complaint with a data protection authority.
If you wish to exercise your rights, contact us using the details on the website. We may need to verify your identity before responding.

12. Marketing

Where permitted by law, we may send you marketing communications about our Services. You can opt out at any time by using the unsubscribe link in the message or by contacting us directly.
We may still send you essential service messages even if you opt out of marketing.

13. Children

Our Services are not directed to children under 18, and we do not knowingly collect personal data from children under 18 without appropriate lawful basis and authorization where required.
If you believe a child has provided us with personal data, please contact us so we can investigate and delete it where appropriate.

14. Marketplace and Data Platform Notes

If you use the Marketplace or Data Services, additional personal data may be processed to:
• Verify users and manage access.
• Facilitate buyer-seller communications.
• Monitor abuse, fraud, and misuse.
• Maintain logs, usage records, and licensing compliance.
• Support subscription, billing, and entitlement management.
Where users publish listings or other content, some personal data may be visible to other users or the public, depending on the settings and product design.

15. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before using them.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date where appropriate.

17. Contact Us

For privacy questions, requests, or complaints, contact Coincub Limited using the contact information published on the website

If you are in the EEA or the UK and have concerns about our handling of your personal data, you may also have the right to contact your local data protection authority.

Email: contact@coincub.com
Website: https://coincub.com