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| Founded | 2018 |
| Headquarters | Alpharetta, Georgia, USA |
| Website | https://bakkt.com/ |
| Target clients | Institutional clients, businesses, retail investors |
| Employees | Not currently disclosed |
| Market cap | Not disclosed |
| Daily volume trading | $476.5 million (3Q24) |
| Revenue | $328.4 million (3Q24) |
| Fiat supported | USD, EUR, GBP; fiat onramps/offramps supported via ACH and wire transfer. |
| Cryptocurrencies | 15+ supported, including BTC, ETH, and stablecoins, with frequent new coin listings. |
| Pricing Plans | Transparent pricing, tailored for institutional clients. |
| Cryptocurrency Fees | Competitive spreads and low latency for institutional trades. |
| Tokenization services | |
| Offers Bitcoin ETF | |
| Staking services | |
| Interest on savings | Supports stablecoins |
| Crypto Custody | |
| Crypto Trading |
| Invoicing service | |
| Payments Services | |
| Cards | |
| API | |
| Insurance Coverage | |
| Interest on savings | N/A |
| Crypto licenses VASP | NYDFS BitLicense and FinCEN Money Service Business (MSB) registration. |
| Banking licenses | Not applicable; operates as a regulated infrastructure provider. |
| Money Transmitter or E-Money Licences | Licensed in all 50 US states. |
Bakkt is a US-regulated crypto platform that was established in 2018. Similar to other crypto banks, Bakkt aims to bridge the gap between traditional finance and the digital asset economy. Its headquarters are in Alpharetta, Georgia. It primarily services institutional clients and businesses, but also retail investors by offering a long range of services including custody, trading, and fiat-to-crypto onramps.
Since it primarily caters to institutional needs, Bakkt uses advanced security protocols, is regulatory compliant, and has a very user-friendly interface. Its trading platform delivers high-speed execution, deep liquidity, and optimized risk management for professional traders. Beyond trading, Bakkt provides white-label API solutions for businesses.
In this report, we dive deeper into Bakkt, its features, its compliance efforts, pricing structures, and customer feedback. Overall, based on this Bakkt review, the platform is well–positioned as a leading player in the digital space.
Bakkt Holdings, Inc. was established in 2018 as a fintech company specializing in digital asset management. Besides its headquarters in Georgia, it provides additional operations in New York City. In a nutshell, Bakkt customers can buy, sell, and store cryptocurrencies in a secure manner. The company operates through key platforms.
Bakkt Marketplace allows users to manage and transact digital assets within an integrated web experience. Bakkt Crypto provides a range of crypto solutions tailored for institutional clients. Last but not least, Bakkt Trust offers institutional-grade custody services for digital assets.
Bakkt was initially founded as a subsidiary of Intercontinental Exchange (ICE), the parent company of the New York Stock Exchange, which retains a 55% ownership stake in Bakkt.
Back in October 2021, Bakkt became a publicly traded entity on the New York Stock Exchange under the ticker symbol “BKKT” following a merger with VPC Impact Acquisition Holdings, a special-purpose acquisition company.
In April 2023, Bakkt exchange expanded its service offerings by acquiring Apex Crypto, a Chicago-based integrated crypto trading platform. This helped enhance Bakkt’s capabilities in providing crypto trading solutions.
One of the primary features of Bakkt is its Crypto Custody Services. Bakkt exchange offers secure solutions for digital assets, utilizing institutional-grade custody services. The platform supports multiple cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum Classic (ETC), Litecoin (LTC), Shiba Inu (SHIB), and USD Coin (USDC).
Next is the Bakkt Crypto Trading Platform. Through its trading platform, the company provides a US-regulated trading venue that leverages industry-leading market infrastructure and credit facilities so that businesses can execute crypto transactions efficiently. Bakkt’s Brokerage Services offers a deep liquidity network and full-stack APIs so that businesses can seamlessly integrate crypto trading solutions with their customers.
Bakkt has established partnerships with major brands to enhance its service offerings. Notably, it collaborated with Mastercard to offer crypto and loyalty solutions.
Operating as a New York Department of Financial Services (NYDFS)-chartered qualified custodian, Bakkt puts emphasis on regulatory compliance and security. It holds licenses to operate across all 50 US states.
Bakkt employs a fee structure for crypto transactions, with fees varying based on the transaction amount. For transactions up to $500, fixed fees are applied, while transactions exceeding $500 incur a percentage-based fee. The detailed fee schedule is as follows:
| Minimum Order Amount ($) | Maximum Order Amount ($) | Max Transaction Fee |
| $0.01 | $10.00 | $0.49 |
| $10.01 | $25.00 | $0.69 |
| $25.01 | $50.00 | $1.19 |
| $50.01 | $100.00 | $1.69 |
| $100.01 | $250.00 | $3.29 |
| $250.01 | $500.00 | $6.29 |
| $500.01 | Unlimited | 1.25% of order amount |
There are no fees for account opening, adding funds from a bank account, or withdrawing funds to a bank account.
Bakkt exchange puts emphasis on security and regulatory compliance. Customer funds are fully backed 1:1 and kept separately in an entity that is regulated by NYDFS. In terms of new coin listings, Bakkt first has to get approval from the NYDFS so that the coin listing uses best practices.
Bakkt uses SOC1 Type 2 and SOC 2 Type 2 compliance efforts. It uses third-party penetration testing to make sure its security is top-notch. It has dedicated teams for compliance and auditing as well to make sure Bakkt continues operations without hassles. It does help that Bakkt is a subsidiary of Intercontinental Exchange (ICE).
For full year 2024, Bakkt reported a net loss of $103.4 million, an improvement of 54.2% year-over-year. Q4 2024 was a standout quarter, with total revenue of $1,797.3 million, an increase of 737.9% year-over-year, and notional crypto trading volume reaching a record $1,777.6 million.
For full year 2025, Bakkt reported GAAP revenue of $2.335 billion, down 32.1% year-over-year, driven by decreased cryptocurrency trading volumes. Net loss widened to $132.2 million, compared to $103.4 million in 2024. Total operating expenses declined 29.5% to $2.48 billion, primarily due to lower crypto costs and execution fees from reduced trading activity. The revenue decline reflects the full-year impact of losing Webull and Bank of America as clients, as well as the reclassification of the sold Loyalty business as discontinued operations.
Bakkt Holdings, Inc. has made advancements in recent years, making a name for itself as a key player in the cryptocurrency ecosystem. In April 2023, the company completed the acquisition of Apex Crypto LLC, a platform for integrated crypto trading. This move enhanced Bakkt’s crypto capabilities by providing access to approximately 5.8 million crypto-enabled accounts and strengthening its position as a leading B2B2C crypto provider.
Later that year, in December 2023, Bakkt relaunched its custody services with enhanced features like segregated wallets and a flexible policy engine. The relaunched platform expanded its cryptocurrency support to include assets such as Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum Classic (ETC), Litecoin (LTC), Shiba Inu (SHIB), and USD Coin (USDC).
In 2024, Bakkt focused on expanding its cryptocurrency offerings and institutional trading capabilities. In September, the company added nine new coins to its platform, followed by the inclusion of six more assets in November, including Arbitrum (ARB), Bonk (BONK), The Graph (GRT), Eos (EOS), Basic Attention Token (BAT), and Fantom (FTM). These additions diversified the assets available for trading.
The development of BakktX, a high-performance crypto Electronic Communication Network (ECN), marked another milestone. In partnership with Crossover Markets, Bakkt launched this platform to deliver customized liquidity solutions and ultra-low-latency trade execution, enhancing its US institutional trading capabilities.
Financially, Bakkt reported substantial improvements in 2024. The third quarter saw a net loss reduction of 87.8% year-over-year, and trading volumes surged, with $279 million transacted by mid-November, surpassing October’s total of $165 million in just 12 days.
As of late 2024, reports emerged that Trump Media & Technology Group is in advanced discussions to acquire Bakkt.
BREAKING: President-elect Donald Trump’s $DJT in talks to buy crypto trading platform Bakkt. pic.twitter.com/KzTpTqWtiw
— Altcoin Daily (@AltcoinDailyio) November 19, 2024
This potential acquisition could signify a strategic expansion into the cryptocurrency sector for Trump Media, highlighting Bakkt’s growing influence in the industry.
🚨 BREAKING:
PRESIDENT ELECT DONALD TRUMP‘s $DJT IS IN TALKS TO BUY CRYPTO TRADING PLATFORM BAKKT! 🇺🇸
BAKKT ONLY GOT 16 CRYPTO ASSETS LISTED AND #XRP IS ONE OF THEM! 💎
Source: https://t.co/wS7mih7Bru pic.twitter.com/bprxOLGNXz
— 𝓐𝓶𝓮𝓵𝓲𝓮 (@_Crypto_Barbie) November 19, 2024
2025 was the most consequential year in Bakkt’s history since its founding, defined by the collapse of its two largest client relationships, a near-total divestiture of two of its three business segments, a leadership change, and a fundamental repositioning as a pure-play crypto infrastructure company.
The review notes Trump Media & Technology Group was in “advanced discussions” to acquire Bakkt as of late 2024. Those talks never concluded in a deal. In January 2025, Trump Media announced a financial services strategy under the brand Truth.Fi, partnering with Charles Schwab to invest up to $250 million, which analysts interpreted as signaling the Bakkt acquisition was off the table. BKKT shares fell sharply on that announcement after having surged 160%+ on the original acquisition speculation.
On March 17, 2025, Bakkt disclosed that neither Bank of America nor Webull would renew their commercial agreements. Bank of America’s contract expired on April 22, 2025, and Webull’s on June 14, 2025. The scale of the loss was severe: Webull had accounted for 74% of Bakkt’s crypto services revenue during the first nine months of 2024, and Bank of America for 17% of loyalty services revenue, with analysts projecting a combined 73% decline in top-line revenue. BKKT shares fell more than 27% on the disclosure, and a class-action lawsuit was filed alleging Bakkt had violated US securities laws by failing to adequately disclose its revenue concentration risk.
Facing existential pressure, Bakkt moved quickly to shed non-core operations. In Q1 2025, Bakkt signed a definitive agreement to sell its Bakkt Trust Company qualified custodian subsidiary to ICE for $1.5 million in cash plus the assumption of regulatory capital requirements. The sale of Bakkt Trust to ICE was completed on May 15, 2025. On July 23, 2025, Bakkt entered into a definitive agreement to sell its Loyalty business; the sale closed on October 1, 2025 and was reclassified as discontinued operations.
On August 26, 2025, Public Platform LLC notified Bakkt of its decision to offboard customers from Bakkt’s platform by October 31, 2025. Public had represented 9% of Bakkt’s crypto services revenue in 2024, rising to 15% in the first half of 2025.
Bakkt announced Akshay Naheta as co-CEO alongside Andy Main in March 2025, in conjunction with the DTR partnership announcement. On August 11, 2025, Andy Main stepped down as co-CEO and Director, with Naheta assuming the sole CEO position. Bakkt also strengthened its board with the appointments of Mike Alfred, Lyn Alden, and Richard Galvin, bringing experience in global capital markets, digital assets, and financial infrastructure.
Bakkt rebranded from Bakkt Holdings, Inc. to Bakkt, Inc. and reorganized around three operating engines: Bakkt Markets (crypto trading infrastructure), Bakkt Agent (technology and API solutions), and Bakkt Global (international expansion, with early traction signaled in Japan and India). The restructuring also eliminated the company’s long-term debt and collapsed its legacy Up-C structure into a single class of shares, simplifying governance.
On January 11, 2026, Bakkt entered into a definitive Share Purchase Agreement to acquire Distributed Technologies Research (DTR), a global digital payments infrastructure provider focused on enabling secure movement of value across fiat and crypto payment rails. The acquisition is expected to expand Bakkt’s stablecoin payment capabilities and introduce AI-native systems for modern financial flows.
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We used the experiences reflected on review platforms for both customers as well employees to show a more nuanced review of the overall perception of Bakkt.
Which assets does Bakkt Custody support?
Bakkt Custody supports Bitcoin (BTC), Ethereum (ETH), Dogecoin (DOGE), Bitcoin Cash (BCH), Shiba Inu (SHIB), Litecoin (LTC), and USD Coin (USDC).
What is the Bakkt Custody withdrawal process?
The withdrawal process is designed for ease and security, involving authorized wallet addresses and multiple verification steps.
What type of wallets does Bakkt Custody support?
Bakkt Custody offers both warm and cold wallet storage, maintaining segregated wallets for clients’ assets.
What is Bakkt’s approach to risk and security?
Bakkt employs a three-pronged security approach encompassing systems, operations, and facilities to safeguard assets.
How does Bakkt optimize disaster resiliency plans?
Bakkt’s platform is replicated in real-time to secondary regions capable of supporting all production workloads.
What are the fees of Bakkt?
Fees vary by service; for example, there’s a $100 fee for inbound and outbound crypto wallet transfers.
How to buy and sell crypto with Bakkt?
Users can buy and sell crypto through partner platforms that utilize Bakkt’s brokerage services.
How do I transfer the crypto in my Bakkt Crypto Account to an external wallet (and vice versa)?
Contact Bakkt Crypto support at cryptotransfers@bakkt.com to initiate transfers; a $100 fee applies per transfer.
Can I place crypto trades directly with Bakkt Crypto on their own website?
No, Bakkt Crypto facilitates trades through partner platforms, not directly on its own website.
When are the crypto trading hours of Bakkt?
Crypto trading is available 24/7, except during scheduled maintenance periods.
How do I withdraw funds from my Bakkt crypto account?
After selling crypto, funds are deposited into your brokerage account and can be withdrawn typically after two business days.
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Bakkt in early 2026 is a substantially different company from the one described in the body of this review. The platform that entered 2024 as an institutional crypto trading, custody, and loyalty rewards provider has exited two of those three businesses, lost its two largest clients representing over 90% of core revenue, replaced its CEO, raised $100 million in strategic capital, eliminated its debt, rebranded, and pivoted toward a future built on stablecoin infrastructure and AI-native payments.
Under new CEO Akshay Naheta, Bakkt has reorganized around three focused engines, Bakkt Markets for institutional trading, Bakkt Agent for technology and API services, and Bakkt Global for international expansion, and has signaled early traction in Japan and India. The pending acquisition of DTR, announced in January 2026, is intended to deepen Bakkt’s stablecoin capabilities and add AI-native payment infrastructure.
The challenges identified in earlier versions of this review, customer service gaps, transparency concerns, fund accessibility issues, remain relevant, but the more pressing question for 2026 is whether the stripped-down Bakkt can rebuild its revenue base following the near-simultaneous departure of Webull, Bank of America, and Public Platform. The company’s own CEO acknowledged on assuming the role that “significant rebuilding was required.” Whether the infrastructure-focused strategy delivers will define Bakkt’s next chapter.
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