Crypto.com: Exchange Review

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15 min read
Article review author
Laurel Murphy
Article head image
Rating: 3.5 / 5
3/5
Open Account
Fairly straightforward, though the verification process can be painful.
4/5
Interface
Clean, well-designed, and relatively easy to use considering the insane amount of features.
2/5
Customer Support
Difficult to access.
5/5
Security
Industry-leading security practices.
3/5
Fees
Exchange fees are slightly higher than industry average. No deposit fees.
4/5
Withdrawal
Generally easy, with plenty of support resources.

Crypto.com Overview

With a dizzying array of features and slick interface, Crypto.com is an excellent choice for beginner to intermediate users looking to integrate crypto into their daily lives.

Founded in 2016, Crypto.com has made a name for itself by providing users with selling cryptocurrencies at true cost. Their Visa card was launched in 2018 and is currently available in Canada, the US, Europe, and APAC. With perks that include up to 8% cashback and rebates on Spotify, Netflix, and Amazon Prime, it’s no wonder that the Crypto.com Visa Card is the largest program of its kind.

Learn more

Pros / Cons

Advantages bg
Cons Icon
Cons
  • Lackluster customer service
  • Can be complex to use
Pros Icon
Pros
Open a Crypto.com account

Security

Crypto.com’s comprehensive approach to security seems to be working, since they are one of the few exchanges that have yet to be hacked.

The exchange has implemented standard security measures such as multi-factor authentication (MFA) and withdrawal protection in addition to higher-level precautions. They also provide educational resources for users looking to improve their own approach to security.

Crypto.com is compliant with major security guidelines. The exchange was the first cryptocurrency company to attain the “gold standard” ISO/IED 27701:2019 Certification. Crypto.com also follows NIST cybersecurity and privacy frameworks, and is audited regularly by a security firm. For further information on cybersecurity standards, check out Crypto.com’s security overview.

To pre-empt security breaches, Crypto.com runs a bug bounty with Hacker One. In case the worst happens, the exchange is insured for $360 million against damage or loss.

According to an AWS overview, all network traffic is automatically encrypted, which ensures protection from distributed denial of service (DDoS) attacks and other common exploits.

In short, Crypto.com has ticked an impressive number of boxes. When it comes to secure exchanges, Crypto.com is one of the safer choices.

Regulation

The Hong Kong based exchange has achieved a number of industry firsts in financial regulation. Crypto.com is the first cryptocurrency platform to receive a Class 3 Virtual Financial Assets (VFA) License from the Malta Financial Services Authority (MFSA). License holders are required to comply with strict regulations for security, governance, and compliance.

The exchange has also received an in-principle approval from the MFSA for a Financial Institution License, which will allow Crypto.como to offer payment services and issue electronic money. It is also compliant with KYC and AML regulations, with users required to provide extensive documentation when signing up.

Crypto.com also holds a Australian Financial Service License from its acquisition of a firm called Card Group Pty Ltd. in 2020. This licence was approved by Australia’s Foreign Investment Review board, which allows Crypto.com to work within the local regulatory frameworks.

While there haven’t been reports of an independent financial audit yet, Crypto.com is clearly committed to compliance and full regulation.

Privacy

We’ve read the entire Privacy Policy so you don’t have to, and here’s what we found. First, that Crypto.com has the clearest privacy policy in the industry. Great job!

Second, like (nearly) every other crypto exchange, Crypto.com will collect, store, and share huge amounts of your personal data.

Crypto.com has different privacy policies for residents of California, Canada, Brazil, Australia, and Singapore in addition to their standard privacy notice.

Generally, user data is collected and processed by CRO DAX Limited, Crypto.com’s data controlling entity. CRO DAY is incorporated in the Cayman Islands, which have strong privacy laws.

Users can make complaints to the CRO DAX Data Protection Officer by contacting dpo@crypto.com or reaching out to the Cayman Islands Ombudsman. Residents of the EU can exercise their right to privacy under the GDPR.

Crypto.com reserves the right to collect personal data, including legal name, tax IDs, national IDs, visual images of your face, proof of address, company data, referral information, political background, close connections, behavioural data, address, financial details, investment information, technical data, and marketing preferences.

User data is collected through direct and automated interactions, as well as from third party sources. The exchange will cooperate with law enforcement by sharing user data. Otherwise, user data is used to carry out and deliver services, managing payment, crime prevention, site administration, and marketing.

In short, Crypto.com stores and uses a bunch of personal data. Thankfully, they have appropriate security measures in place, including staff training, encryption, and ongoing backups. Crypto.com’s extensive and clear privacy policy is a major plus.

User Experience + Interface

Crypto.com’s services are mainly accessed via the mobile app. The app itself can be a little cluttered as a consequence of the number of features.

The app homepage has broad market overviews, as well as Crypto.com news. Users can trade from the app.

The app also has a Pay feature, where users can send money, top up phones, and get gift cards. There is also an Accounts sub page, which has a broad overview of the wallet.

Users can change the appearance of their landing page and enable shortcuts as well as security utilities like two-factor authentication and anti-phishing codes. Unlike other apps, there are no options for customizing color.

Overall, the user experience could use a bit of work to keep the number of features and services from overwhelming the user.

Customer Support

With a 2.3 rating on Trustpilot, Crypto.com by no means has the worst reputation for customer service among exchanges. Nearly a quarter of the reviews left are 5 star, which is impressive considering the generally terrible opinion most people have of customer support in crypto.

Crypto.com does offer 24 hour support, with a highly responsive chatbot that’s there to field questions. Good luck getting to a human being, though. The chatbot can get infuriating if you have a non-standard problem. You can also refer to the extensive help center to find solutions for common problems.

If you need to get in touch with customer support, you can tweet or DM @cryptocomcs, or post on the Crypto.com Reddit account. Customer support reps are active on both.

When I needed support for an issue, it took me around 30 minutes to get to the bot, and another 4 hours for my question to be answered. Overall, Crypto.com’s customer is a weakness.

Opening an Account and Trading

https://help.crypto.com/en/articles/3495996-how-to-register-on-crypto-com-exchange

I’ll say this upfront: it can be a major pain to open a Crypto.com account. The automated identity document scanner alone took three years off my life. If you want to get your hands on the fancy metal Visa card and horde of other benefits, you’ll (maybe) have to suffer for it.

01
To open an exchange account, you can start with the easy bit: go to crypto.com/exchange and click the Sign Up button in the upper right hand corner.


02
If you’re using the app, you’ll need to download it from the Google Play or the App Store. Once you’ve downloaded it, you’ll need to confirm your email address and phone number.
03
Here comes the fun part: ID verification. If you get frustrated easily, make sure you have a pillow to scream in and some wind-down time scheduled after. You need to select the issuing country for your ID, and choose the ID type.
04
Next, follow the instructions to photograph and verify your ID using the AI. Good luck.
05
Finally, take a photo of yourself holding a piece of paper with “Crypto.com” and the date handwritten on it.
06
After you’re submitted the photo, click Complete Submission. Verification can take up to three days, so give yourself plenty of time to get this done. ID documents are frequently rejected for various reasons. If you can’t complete the verification process, try getting in touch with customer support (again, good luck.)

Ok, you made it! You’re in! Now what?

You’ll need to find your account, that’s what. Crypto.com accounts can be funded with crypto or with fiat.

Users can buy crypto directly in the Crypto.com app with fiat using credit/debit card and bank or wire transfers, depending on their location. Make sure to double check that you can buy your intended cryptocurrency; users in the US, Hong Kong, and Singapore may face location-based restrictions.

Crypto.com Fees

Crypto.com isn’t known for its low fees. The number of features and access to a crypto Visa card make higher than average fees acceptable to millions of users,

Debit card users can expect a 2.99% fee, although that is waived for the first 30 days on the Crypto.com app.

Deposits into the Crypto.com exchange are free. There is a $20 minimum onn ACH transfer, and a $5,000 minimum for wire transfer.

Withdrawal fees are dependent on the type of currency being transferred. For a full overview of withdrawal fees, visit the Crypto.com fee schedule site and navigate to the Withdrawal tab. There is also a withdrawal minimum for different cryptocurrencies. Always check the fee schedule before making a withdrawal to avoid unpleasant surprises.

Trading fees on Crypto.com are volume-based – the more you trade, the higher the discount. The amount of Crypto.org Coin (CRO) users stake also impacts their fees. There is a 9 tier fee schedule determined by 30-day trading volume. Further discounts are applied based on the size of a trader’s CRO holdings.

Like other exchanges, Crypto.com operates on a maker-taker fee schedule, a fee structure designed to stimulate trading activity. Market makers who provide liquidity are often charged less, while market takers who take that liquidity are charged more.

It can get very complicated very quickly. So if you’re aiming to trade a small amount of crypto and haven’t staked any CRO, what can you expect? At level one, with less than 5000 CRO staked, users with a 30 day trading volume under $25,000 can expect Maker-Taker fees of 0.4%.

If you have CRO holdings, you can check out what your fee discount is by navigating to the Staking drop down menu and choosing the relevant amount.

News

Crypto.com has been keeping busy. In May the platform announced that it had become the first cryptocurrency exchange to receive a Class 3 Virtual Financial Assets (VFA) License from the Malta Financial Services Authority in a move designed to put regulatory bodies at ease.

Interested in sports and NFTs? Crypto.com has announced partnerships with the 2021 Coppa Italia and the International Ice Hockey Federation World Championship, with special NFTs for both events

The Crypto.com wallet was in the news as the exchange announced added support for Ethereum-based NFTs, with support for native blockchain Crypto.org Chain NFTs in the works. Users can now send and manage collectibles within the app.

Crypto.com has also launched Futures Contracts with leverage of up to 100x, with users that stake CRO tokens eligible for discounted trading fees. Marking a further step in its explosive growth, Crypto.com has introduced Brazilian Real (BRL) bank transfers with no extra fees. Users can deposit Brazilian Real into fiat wallets using TED, DOC, or PIX transfers.

FAQs

Does Crypto.com have a wallet?

Yes, Crypto.com offers a wallet within the exchange and a DeFi wallet.

Is Crypto.com safe?

Crypto.com is considered one of the safest exchanges operating.

Which countries can use Crypto.com?

The Crypto.com App is currently available in 49 states in the United States of America & US Territories, including:

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming
  • Washington, D.C.
  • U.S. Territories*

The Crypto.com App is available in the U.S. Territories including American Samoa, Northern Mariana Islands, Puerto Rico and the Virgin Islands.

The Crypto.com Visa Card is not available in these territories.

Crypto.com Currencies and Payment Methods

Crypto.com currently offers fiat wallets in AUD, CAD, EUR, GBP, USD, and BRL. Fiat wallets are available in the Crypto.com app for users to deposit and withdraw funds.

Users can use fiat wallets in the app for the following:

Crypto.com’s Services

It’s difficult to overstate the sheer number of services and features that Crypto.com offers. In addition to the exchange, central features include a wallet, a debit card, an exchange, DeFi functionality, a native token (CRO), and a blockchain.

Crypto.com App

To get the most functionality with Crypto.com, it’s recommended that you use the app. The app is currently available on Google Play and the App Store, with over 10 million downloads on Google Play alone. The app has a built in wallet. Users have access to over 100 cryptocurrencies. With the Crypto Earn program, users can earn up to 8.5% per annum (p.a.) on crypto and 14% p.a. on stablecoins.

The app is relatively easy to navigate, and available in 7 languages: English, French, Korean, Portuguese, Simplified and Traditional Chinese, Turkish.

Users can take advantage of the  BG25 referral program and receive a sign up bonus for every new user that joins using their referral link. Fiat currency is accepted, and users can buy Bitcoin (BTC), Ether (ETH), Litecoin (LTC), and Stablecoins with their credit/debit card or bank transfer.

Overall, it’s a very attractive app and one of Crypto.com’s main selling points.

Crypto.com Card

One of the main features that draws new users to Crypto.com is its prepaid Visa Card, which allows users to spend their crypto in the real world.

In order to apply for a Crypto.com Visa Card, users need to stake CRO tokens for a minimum of 180 days. To do this, purchase CRO tokens and deposit them into the Crypto Wallet on the App, or purchase CRO directly through the app.

Next, go to the ‘Card’ tab in the App, select the desired Crypto.com Visa Card, click ‘Stake CRO’, and follow the on-screen instructions. From there, all you need to do is wait half a year and you get a sweet and stylish metal card.

The card itself is loaded with perks, depending on the amount of CRO staked. Users enjoy full Netflix and Spotify subscriptions, access to airport lounges, up to 8% rewards, 10% discounts on travel websites, and free ATM withdrawals. It’s very seductive, and one of the features driving Crypto.com’s steady growth.

Crypto.com DeFi Wallet

Not your keys, not your coins. The saying is a classic in the crypto community for a good reason. Custodial wallets, or wallets where the private keys are owned by the wallet provider and not the person buying the crypto, are normal for exchanges. This isn’t great for a lot of reasons, but until recently has been a necessary evil for people looking to take advantage of the benefits major exchanges offer.

Crypto.com has bucked the trend by offering a non-custodial wallet that lets users control their own private keys. The Crypto.com Wallet enables users to import decentralized wallets with recovery phrases. Passwords are encrypted locally on a user’s device.

The wallet also offers extensive DeFi functionality, with 35+ tokens offering interest, including Compound, Aave, CRO staking and Cosmos Staking. Users can also farm and swap DeFi tokens, with liquidity providers able to enjoy swap-free sharing and bonus yield for selected pools. As with the rest of the exchange, staking CRO results in higher yield and rewards. 103 coins currently supported on the DeFi wallet.

Crypto.org Coin – Native token

Crypto.com has a native token, Crypto.org coin – CRO.  Based on the Crypto.org Chain, a high-performance blockchain that aims to facilitate seamless transactions between crypto users and merchants. Users are encouraged to stake CRO. Staking refers to an activity where a user locks their funds in a designated wallet to help maintain the operations of a proof-of-stake (PoS) based blockchain. By staking certain amounts of CRO, users can get lower fees, higher yields, and access to the Crypto.com Visa Card. Nice!

Socials

To reach Crypto.com on social media, see the links below:

Helpful?
FAQ

New to crypto? Here’s our guide!

FAQ Image #1 01 Why Bitcoin? It seems like the buzz around Bitcoin just keeps growing. Bitcoin is a constantly evolving technology with a passionate community. What is it about the digital asset that makes it such a controversial topic and attractive investment?
FAQ Image #2 02 How to Get Started with Bitcoin It can be difficult to get past the technical jargon surrounding bitcoin (BTC) and other cryptocurrencies in order to figure out how you can buy and store them. Beginners can purchase Bitcoin, for example, on many exchanges using fiat currency like U.S. Dollar, Euro or British Pound.
FAQ Image #3 03 Blockchains 101 Blockchains are a type of database where data is stored in blocks that are chained together. As new data comes in, it is entered into a block, which is then chained to the previous block. The Bitcoin blockchain serves as a ledger that records every Bitcoin transaction in history.
FAQ Image #4 04 Bitcoin in the Real World Ok - you’ve found an exchange, bought your Bitcoin, and stored it safely. What’s next? By now you can buy just about anything with Bitcoin if you try hard enough, from Amazon gift cards to an old master painting. You can also convert your BTC to fiat with ATMs, an exchange, and more.